Genuine Ugg

Australian Lambskin Comfort Rug I ordered a medical grade lambskin rug because, Genuine Ugg sold a crème one and not just green. When it arrived I was really happy with this item, It was dense and luxurious. I wanted it for my bed as I have arthritis. It is so awesome I called and bought a second. This is the one you want if you have a medical need as it’s unlikely to mat. It’s also long enough for the width of my Queen size bed. The second one is for the foot of my bed. Terrific product at a great price. The manager was very helpful in making sure I bought the exact one as the previous. Thank you very much Genuine Ugg 💕😀 Very Happy Helen C

I recently had the pleasure of visiting this shop, and I had a great experience. the selection is unparalleled. They offer an extensive range of ugg boots in various styles, colors, and sizes, catering to every taste and preference. The attention to detail and craftsmanship in their products are truly impressive. The customer service is exemplary. The staff members are friendly, knowledgeable, and genuinely passionate about ugg boots. They were more than happy to assist me in finding the perfect pair, offering valuable insights and recommendations based on my preferences. Their expertise and dedication to ensuring customer satisfaction were truly commendable. I spent so much time trying to decide and they were honestly so accommodating and patient.

We went there to purchase a boot just today. We asked if they had a different colour. We turned around to look at other colours as well and the worker sighs very loudly at us. We found it rude and turned to leave and the guys says stuff behind us and we could hear it. We turned back to ask if he was saying it to us and he laughs and goes thank you have a nice day, please leave out store without any apologies. I think its very unfair from the perspective of the customer. Given that we spending a good amount of money we have the right to take at least 10mins to pick the right one. Just because you are tired doesn’t mean you sigh and frown on customers. Doesn’t even deserve a star. Also while going thru the review you made a claim of running the store for 20+years, another one saying 25+years yet last year u stated you’ve been running it for 29years. Unless somehow you traveled back like 5-10years it’s not possible. So which one is it? Please get your facts straight and learn better customer service Update: we never said we were in there for exchange. Please read properly before you try defending your horrible service